Refund and Cancellation Policy

At Way4Travels Adventure, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to changes in travel plans. Our Refund and Cancellation Policy is designed to be clear and transparent, ensuring that you are informed about the terms and conditions associated with cancellations and refunds.

1. General Cancellation Policy

1.1 Booking Cancellation:
Cancellation requests must be submitted in writing via email to our customer support team. Verbal cancellations are not accepted.
Cancellations are subject to approval, and the applicable refund amount will depend on the timing of the cancellation and the type of booking.
1.2 Refund Processing:
Refunds will be processed within 7-14 business days after the cancellation request is confirmed.
Refunds will be credited to the original mode of payment unless otherwise agreed upon.
1.3 Non-Refundable Bookings:
Certain bookings, including promotional offers, last-minute deals, or specific non-refundable services, are not eligible for any refund.

2. Cancellation Charges
2.1 Air Tickets:
Your flights are non-refundable. In the event of cancellation, you will not get any refund for flights.
2.2 Tour Packages:
From the date of booking to 30 days before travel, the cancellation charges will be 30% of the Complete tour cost
30 to 20 days before travel - cancellation charges will be 50% of the tour cost
20 to 10 days before travel - cancellation charges will be 75% of the tour cost
10 to 0  days before travel - cancellation charges will be 100% of the tour cost. No refund shall be given
Please Note: Cancellation policy is subject to change. It depends on the hotel Transportation policy.
In peak season (example: long weekends, festival season, summer vacation etc.) most of the hotels charge 100% cancellation.

3. Force Majeure and Exceptional Circumstances
3.1 Definition:
Way4Travels Adventure will not be liable for cancellations or changes caused by unforeseen circumstances such as natural disasters, government regulations, pandemics, or other events beyond our control.
3.2 Policy:
In such cases, we will strive to offer rescheduling or alternative options. Refunds may not be possible if suppliers (airlines, hotels, etc.) do not provide compensation.

4. Amendment Policy
4.1 Amendments by Customer:
Any changes to the booking, including travel dates, destinations, or services, will be subject to availability and additional charges.
Amendment requests must be submitted in writing and approved by our customer support team.
4.2 Amendments by Way4Travels Adventure:
If amendments are necessary due to operational reasons, we will inform customers promptly and provide suitable alternatives.

5. Special Cases
5.1 Visa Denial:
In cases where a visa application is denied, standard cancellation policies will apply. It is the customer’s responsibility to ensure all visa requirements are met.
5.2 No-Show Policy:
No refunds will be provided if the customer fails to appear for the scheduled trip or activity.

7. Refund Exclusions
7.1 Non-Inclusive Services:
Refunds will not include the cost of services not booked through Way4Travels Adventure, such as meals, local transportation, or personal expenses.
7.2 Partial Use of Services:
Refunds are not applicable for partially used services, such as unused nights in a hotel or missed tours.

8. Customer Responsibilities
8.1 Accuracy of Information:
Customers are responsible for providing accurate information at the time of booking. Errors in names, dates, or other details may lead to additional charges for corrections.
8.2 Adherence to Policies:
Customers must adhere to the cancellation and refund policies of the respective service providers (airlines, hotels, tour operators, etc.) as applicable.

9. Policy Updates
Way4Travels Adventure reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

10. Acknowledgment
By booking with Way4Travels Adventure, customers acknowledge that they have read, understood, and agreed to this Refund and Cancellation Policy.